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Shipping

 

We now offer FREE SHIPPING for orders over $100 within the US. When checking out, select the drop down box marked shipping near the end of your invoice and click "FREE SHIPPING" to receive this offer.

We will ship the best and fastest way for the price which is normally via USPS Priority Mail. Very small packages will be sent USPS First Class Mail. A flat rate of $8.95 is charged for U.S. orders under $100. I try to keep costs for everyone as low as possible.

We ship to APO/FPO addresses and to most countries. International orders may incur extra shipping costs. Please e-mail for rates. We will always contact you via e-mail before we ship for approval of any additional shipping rates above what you paid in the cart upon checkout. You will be responsible for any taxes and customs fees that may be charged on delivery. Frequently the delays in international shipping are not the shipping service, but the customs process on the receiving end. 

All items ordered that are in stock will be shipped as soon as possible, usually within 1-2 business days after payment is received unless it is a special order. Candles, soap and bath products will be made when ordered but these can normally be made within a week. I will always e-mail if there will be any unexpected delays and we always e-mail when your order is shipped. 

Please allow extra time for shipping during the busy holiday season. 

Due to excess heat in summer months any candle orders April -Sept will be shipped Monday only so candles do not sit in a hot warehouse over the weekend. If you live in a zone close to Oklahoma, we will ship thru Wed. We will always check weather conditons and ship so your package will arrive in the best conditon.

If you have any questions, feel free to phone Kesha (405)391-6701 or e-mail info@craftycutiesbydesign.com.

For payment we except credit and debit cards through Paypal, money orders or cashiers checks. Paypal is fast, safe, easy to use, and free. You can now pay through PayPal without having an account set up with them. We accept money orders or cashiers checks but be aware that shipment may be delayed a few days waiting for receipt of payment.

If you live in the Oklahoma city area and would prefer to save shipping costs, you can make arrangements to pick up the items if you will be in our area or you can meet me at a craft show to pick up items. I want to keep costs as low as possible for everyone. Feel free to e-mail for more information.

 

                                    Returns

We take care in the construction of every item we make, and sell only items of the best quality. Your satisfaction is very important to us, and if you are not happy with the product, we want to know about it. We cannot guarantee you a refund on bath products, beauty products and candles due to the nature of the products. Much time is taken in the production of products and it is not always possible for us to issue a refund for someone who is unhappy with a scent or because it did not smell or look exactly the way you expected. We are sorry if you do not like a product, and will work with you on an individual basis. We have very positive comments and many repeat customers, so while it is rare to get a complaint, we encourage any and all feedback and are happy to discuss any issues. I always do my best to accurately describe every item before it is sold and you should always e-mail with any questions you have before you order.

 

                                    Privacy Policy

We take your privacy seriously. All information submitted is secure and private - we will not sell or share your personal information with any third party. Email addresses collected for our mailing list will be used for the mailing list only. We will not add you to any other lists or send you anything that will clog up your inbox. We will only contact you concerning your order.